Friday, 2 November 2012
BA9274 SERVICES OPERATIONS MANAGEMENT Syllabus for 3rd Sem MBA -Operations Elective-Third semester - Regulation 2009 - Anna University
BA9274 SERVICES OPERATIONS MANAGEMENT LT P C
3 0 0 3
UNIT
I INTRODUCTION
9
Importance and role of Services -Nature of services -Service classification Service Package
Service Strategy -Internet strategies - Environmental
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